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Welcome to our step by step guide to the new and improved KYC process on Nauticus Exchange. We’ve refined the process to make it as easy to understand as possible. If you have any suggestions for further improvements, please let our Telegram moderators know.

[If you’d prefer to watch the KYC explainer video instead, scroll to the bottom of this story].

Here’s what you need to do:

1. Sign into your account on a laptop or desktop PC and click on the Verify button. KYC is not yet enabled for mobile devices.

2. Choose whether you want to be verified as an ‘Individual’ or as a representative of a ‘Business’. If you select ‘Business’ you will need to fill out a form and email it in. The rest of this guide only applies if you select ‘Individual’.

3. You’ll end up on this page. Fill out the information requested.


    • Fill in your Date of Birth in the Australian/UK format with the day first, and then the month.
    • If you don’t live in an apartment or unit, you can leave the ‘Unit’ number blank.
    • Fill in your City where it says “Suburb” (Suburb is an Australian address feature).
  • If you have an unusual address that doesn’t quite fit with the structure of this form, please ensure you write down all of the relevant parts of your address somewhere within the form. Our staff can fix it later as long as your entire address is there somewhere.

4. The next screen asks if you’re a “Sole Trader.”

Under Australian law a “Sole Trader” is an individual who runs a business (‘trading’ in this sense does not refer to crypto trading). “Sole Traders” have an Australian Business Number and put aside tax to pay at the end of each financial year. So if you aren’t Australian and don’t have an ABN select ‘No’.

5. Next up is a series of KYC/AML required questions. Fill them out as honestly as you can.

6. Finally, you’ll end up at the following screen which asks you to choose which ID type you wish to upload. If you have a Passport, select this option as the success rate for our automated system is much higher than with other ID types. Driver License is the next best choice. Government issued ID cards should be selected as a last resort.

7. The system will then prompt you to find your passport in whichever drawer you’ve hidden it in, and to write out your ‘selfie sign’ on a blank piece of paper. Using a thick marker, write the letters NTS and today’s date (the date format should be day-day/month-month/year-year-year-year).

8. Take a photo of the profile page of your passport on a flat surface. Make sure the image is well lit and the photo isn’t blurry. If you have a license, take photos of the front and the back. Make sure you don’t get a reflection from the flash.

9. Once you have a nice photograph, upload it to your laptop and check that it is under 5MB in file size. On a Mac, right click and select ‘info’. On Windows right click and select ‘properties’. At this point, check the box and proceed to the next screen.

10. Now take your ‘selfie’ photo. There are tips on how to take a photo that will not be rejected by the system on this screen.

11. Upload the photo to the desktop and tick the box.

12. Now you get to double check your name and date of birth are correct. This step is extremely important as one of the biggest reasons for failing KYC is incorrectly writing out your name and date of birth.

13. After confirming once again you have your photos ready (you’d be surprised how many people DON’T) you’ll end up on our third party provider’s site where you can upload the pictures.

14. Please select your Country and the ID type that you will be uploading.

Once you have selected your country and document type, you will be asked upload a copy of your ID documents (Driver’s License, Passport, ID card).

15. Once you have uploaded your document, you will be taken to a page, asking you to upload a picture of yourself holding a white piece of paper with the word: NTS and today’s date written on it in the following format: DD/MM/YYYY.

It is easiest to have someone else take this picture of you and then send it to you for uploading.

16. After the above steps have been completed, you will then land on a Submission Confirmation Page like this:

17. Congratulations, you’ve almost made it through! Whew!

At this point, it is very important that you take a long walk or make yourself a cup of tea.

Please don’t try and log in to Nauticus again for five minutes while the system updates your verification status.

Even better, don’t log back into your account until you have received an email saying that you have been verified. An approval/rejection email will be issued by the system, the minute you are approved (or rejected).

If approved, congratulations, you are one step closer to trading on the Nauticus exchange!

And if you did not get verified for some reason, do not worrywe’re here to help!

Just navigate to the Cases section of your Account and copy the error code you find there.

Then please email us at [email protected] with the error code and any associated error messages, so that we can help troubleshoot your KYC case and get you verified as soon as possible.

18. Note: after a failed KYC attempt, you will NOT be able to complete KYC without emailing Customer Support at [email protected]for troubleshooting first.

Once, we have investigated and helped solve your issue, we will then re-enable your account to attempt KYC once again.

Here’s a video that will take you through the process:

Post Author: admin

9 Replies to “Step by step guide to completing KYC on Nauticus Exchange”

  1. need help contacting customer support. every time I try it opens a link to email the company in Explorer which I do not use for anything. I have done all the required steps to complete authentication but something needs correcting and I do not know what.

  2. I did all the steps for KYC 2months ago and every time I look at my Balance on your exchange I get the red message Your NTS balance will not be transferred to your exchange wallet until security testing has been completed. Can you please tell me when will this happened. Regards
    My e-mail [email protected] .com please send it to the e-mail address.

    Jan Fourie

  3. Ꮤrite more, thats all I have to say. Literally, it seems as though you relieⅾ on the video to make your point.
    You clearly know what youre talking about, why ѡaste
    your intelligence on just posting videos to your site when you
    couⅼd be giving us sometһing enlightening to read?

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